AllianceBernstein

  • Client Service Analyst (Fixed Term)

    Location : Location LU-Luxembourg
    ID
    2020-6932
    Category
    Operations & Technology
    Position Type
    Full-Time
  • Company Overview

    AllianceBernstein Investor Services (“ABIS”), a unit of AllianceBernstein (Luxembourg) S.à r.l. (“AB Lux”), provides transfer agent services, including shareholder account recordkeeping, transaction processing, client services and dividend distribution to a multitude of globally distributed AB investment products domiciled in Luxembourg, Hong Kong and the Netherlands.

     

    This role will require a hands-on commitment to excellence in customer service, and quality construction of operational processes, directly or indirectly impacting the client service experience of mostly financial professional clients and financial intermediaries, in the EMEA region primarily.

    Responsibilities

     

    RESPONSIBILITIES:

     

    • Main point of operational contact for all levels of assigned Financial Intermediary relationships.  Support Financial Intermediary needs on a daily basis, including any changes to service environment;
    • Responsible for the timely resolution of all operational inquiries coming from assigned relationships;
    • Assist in the development of efficient interfaces with Financial Intermediary in all regards.  Specifically ensure that transaction delivery, transaction confirmations, service fee delivery, commission delivery, dividend distribution, Service Fee invoicing / reconciliation and related Statement distribution as well as statement delivery occurs in a manner that meets Financial Intermediary’s expectations, while remaining efficient for AllianceBernstein (“AB”).  Oversee or manage projects to meet this objective;
    • Assist with all external communication to Financial Intermediaries; including operations announcements, inquiry responses and contact lists;
    • Manage exposure items; including aged trades, unapplied wires, trade rejects, fund threshold breaches, and ‘bounced’ items. Identify areas of operational concern and promptly escalate to AB management;
    • Continually identify the needs of Sales and Marketing and Financial Intermediaries.  Anticipate and be an advocate for Financial Intermediary needs.  Initiate process improvements within AB accordingly;
    • Provide relevant information with regard to Financial Intermediaries and investors as well as team concerns for incorporation into monthly Key Performance Indicators called Monthly Management Awareness Report (“MAR”);
    • Assist with the gathering of transaction data in support of short-term trading surveillance and OFAC monitoring;
    • Assist with the integration of new Financial Intermediaries into the service environment.  This requires an understanding of the terms of any agreements and developing and managing processes that meet those terms, including AML/KYC, FATCA and CRS requirements. Maintenance of Financial Intermediaries static data records require the Client Service Analyst to take actively part in the Static Data Integrity process, execute and follow-up upon receipt of various instructions from internal and/or external stakeholders;
    • Any other duties as assigned by AB management.

    SUPERVISORY RESPONSIBILITIES:

     

    This position is not responsible for supervising other employees. However, from time to time employees may be given the responsibility of supervising the distribution of work among fellow team members.

    Qualifications

    JOB SPECIFICATIONS:

     

    • The candidate should have strong relationship skills, organizational skills, and strong knowledge of mutual fund operations;
    • A Client Service Analyst should demonstrate the right balance between being empathetic towards clients’ and feasibility in view of regulatory and resource driven requirements. Working with clients and resolving their problems should undergo with the certain degree of pleasure;
    • The position requires excellent verbal and written communication skills in English, German and French. Spanish and / or Italian could be an asset;
    • The position requires an individual that is highly focused on how changes in the business environment may impact AB’s Financial Intermediaries and investors and have the ability to expeditiously meet their needs;
    • Knowledge of regulations applicable to the Transfer Agency business, as well as general AML/KYC requirements;
    • Understanding of FATCA and CRS concepts;
    • Technical understanding is required in view of administrative tasks that evenly belong to the day-to day role of a Client Service Analyst;
    • The candidate must be able to work autonomously but with a distinct team spirit.

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