IT Group Description:
The Corporate Technology Services (CTS) organization is responsible for AB’s end user technology, workplace technology and corporate systems. CTS is a face-to-face client focused organization that works closely with all IT counterparts, as well as the business to deliver enterprise wide products, services and support. Teams within CTS include End User Technology, the IT Service Desk, Service Delivery Management, Corporate Financial Systems, Corporate Systems, Audio Visual Services, IT Product Management and Technology User Experience. CTS is a global organization of 150+ members located across 15+ AB offices and reports to the Chief Technology Officer.
The Audio Visual Services team i s responsible for enterprise wide engineering & design, deployment and day to day operations of the firms Audio, Video and collaboration technology and systems.
AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternative investments, and, through its subsidiaries and joint ventures, operates in more than 20 countries. AB’s research disciplines include fundamental research, quantitative research, economic research and currency forecasting capabilities.
Through its integrated global platform, AB is well-positioned to tailor investment solutions for its clients. AB also offers independent research, portfolio strategy and brokerage-related services to institutional investors.
We are seeking a New York based Global Audio Visual Technical Lead to join our Audio Visual Services team in Corporate Technology Services.
The New York AV Technical Lead will be responsible for providing the highest quality of technical support and advisory services to New York AB staff including the executive team.
The role requires coordination of resources and technology to support our day to day requirements and events, ensuring all meeting and tech support requests are delivered professionally and expeditiously, also working in a complimentary role to the Nashville and San Antonio Operations teams to support all offices globally.
The successful candidate will be methodical, structured and self-motivated with excellent organizational and communication skills. The ability to work under pressure and prioritize work is essential. The role also acts as our New York office point of contact to receive, handle and process user's queries, requests & complaints.
This is a New York based role that will interact with all AB businesses and will be working with all AB’s existing audio visual technology (Zoom, Polycom, AMX, Crestron, Extron, Biamp, Soundstructure) as well as be involved in the review of all new technologies.
The key job responsibilities include, but are not limited to:
The ideal candidate should have the following:
Qualifications, Experience, Education:
• Bachelor’s degree
• CTS certification Preferred
• Audio and/or video production and engineering
• Strong customer support presence and high energy.
• Experience troubleshooting complex systems
• Demonstration of strong verbal and written communications skills in a corporate environment (English)
Special Knowledge (if applicable):
Experience with Zoom cloud video platform, Polycom resource manager and infrastructure, AMX & Crestron control systems, EMS Meeting reservation system, Biamp Tesira digital audio processors, Extron control systems.
Location: Nashville, TN, USA