IT Group Description:
Provide a brief overview of the IT group, including the core businesses and business functions and applications the group supports, or, if an enterprise-servicing group, what enterprise functions and applications it supports:
The Corporate Technology Services (CTS) organization is responsible for AB’s end user technology, workplace technology and corporate systems. CTS is a face-to-face client focused organization that works closely with all IT counterparts, as well as the business to deliver enterprise wide products, services and support. Teams within CTS include End User Technology, the IT Service Desk, Service Delivery Management, Corporate Financial Systems, Corporate Systems, Audio Visual Services, IT Product Management and Technology User Experience. CTS is a global organization of 150+ members located across 15+ AB offices and reports to the Chief Technology Officer.
AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternative investments, and, through its subsidiaries and joint ventures, operates in more than 20 countries. AB’s research disciplines include fundamental research, quantitative research, economic research and currency forecasting capabilities. Through its integrated global platform, AB is well-positioned to tailor investment solutions for its clients. AB also offers independent research, portfolio strategy and brokerage-related services to institutional investors.
AllianceBernstein is an equal opportunity employer. We do not discriminate based race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
We are seeking a Los Angeles based Technology Support and Relationship Specialist to join our End User Technology Team.
The successful candidate will be responsible for the delivery and support of end user and workspace technology to AB staff across the West Coast region of offices. The candidate will be expected to communicate and build relationships with the business staff and management, acting as a trusted adviser for technology solutions, and provide ongoing training to increase awareness and adoption of technology. This is a client facing role that will have daily interaction with AB business and technology staff, including executive management.
Bachelor’s degree is strongly preferred. An exceptional candidate with strong presence, experience, and other educational background is acceptable. 1-10 years of related experience, proven track record of supporting demanding, high profile users is needed. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence with high energy and as sense of urgency. A+ Certification is also favored.
Special Knowledge (if applicable):
• Strong presence with excellent interpersonal and communication skills
• Business and technical writing skills
• Strong understanding of IT Service Management practices. Experience in using ITSM programs such as Service-Now, Jira, eRequest, Systrack, etc
• Excellent troubleshooting, technical / creative problem-solving, and analytical ability
• Tier II support level knowledge of Windows 7 and 10 operating systems
• Knowledge of Apple and Android mobile devices
• Knowledge of Microsoft Active Directory and Active Roles interface
• Knowledge of Virtual Desktop Infrastructure (VDI)
• Knowledge of PC hardware and peripherals
• Audio Visual conference room and desktop based knowledge
Location: Los Angeles, California, United States