AllianceBernstein

  • Technology Coordinator

    Location : Location US-TN-Nashville
    ID
    2019-6718
    Category
    Operations & Technology
    Position Type
    Full-Time
  • Company Overview

    AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternative investments, and, through its subsidiaries and joint ventures, operates in more than 20 countries. AB’s research disciplines include fundamental research, quantitative research, economic research and currency forecasting capabilities. Through its integrated global platform, AB is well-positioned to tailor investment solutions for its clients. AB also offers independent research, portfolio strategy and brokerage-related services to institutional investors.

     

    IT Group Description: 

    The Corporate Technology Services (CTS) organization is responsible for AB’s end user technology, workplace technology and corporate systems. CTS is a face-to-face client focused organization that works closely with all IT counterparts, as well as the business to deliver enterprise wide products, services and support. Teams within CTS include End User Technology, the IT Service Desk, Service Delivery Management, Corporate Financial Systems, Corporate Systems, Audio Visual Services, IT Product Management and Technology User Experience. CTS is a global organization of 150+ members located across 15+ AB offices and reports to the Chief Technology Officer.

     

    IT Job Description:

    We are seeking a Nashville based Technology Coordinator to join our End User Technology Asset Management team within the Client Service Technology department.

     

    Describe the role:

    The Technology Coordinator role plays an increasingly important part for CTS and the firm.  The role is responsible for managing ABs software and hardware asset request queues on a daily basis, maintaining the software and hardware asset inventory, managing annual renewals and audits, communicating with vendors for quotes and purchases, maintaining working relationship with internal teams (i.e. Accounts Payable, Desktop Engineering, End User Technology teams).  Continuously challenge the everyday normal processes and workflows with new ideas that will help the team work in a more structured and efficient manner.

     

    Describe the applications and business or enterprise functions the role supports:

    The Technology Coordinator reports to EUT Asset Manager within CTS.  This role is based in Nashville, TN providing support for AB’s technology software and hardware asset lifecycle.  This will involve all aspects of the technology lifecycle (strategy, requirement, design, implementation and support) while collaborating with partners in our Engineering and Operations teams.  A successful candidate will have strong technical skills, product management experience and an exceptionally strong service orientated approach.

     

    What makes this role unique or interesting (if applicable)? 

    The role is unique and interesting because it provides the candidate with the opportunity to work closely with every aspect of the business and IT and enables strong relationships to be built.  This role continually evolves the development of ABs software and hardware asset management tools and strategies.

     

    What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

    The position offers role specific technical and management training, internally and externally, as well as business training associated with the business units that they would support. The opportunity to work with a multitude of high level business management and all of IT allows for professional growth and networking.

    Responsibilities

    The key job responsibilities include, but are not limited to: 

    • Utilize existing IT management systems (ServiceNow, eRequest, Change Control, etc.) to manage the delivery of services and tracking of assets.  If necessary, coordinate resolution with vendors and ensure follow-up.
    • Conduct surveys of expiring software.  
    • Procure new software assets and annual renewal of software licenses.
    • Conduct routine audits of AB software and hardware assets resolving discrepancies and implementing streamlined process.
    • Actively monitor and maintain asset management, request, incident and purchasing systems. 
    • Coordinate and manage software deployments via automated software management systems
    • Coordinate efforts with technology staff from other AllianceBernstein technology departments.  
    • Act as liaison between the staff and these various groups. 
    • Communicate technology changes and needs to all parties.
    • Ensure all systems are properly documented and updated with latest troubleshooting techniques.

     

    Qualifications

    • A Bachelor’s Degree; Computer Science or Engineering degree a strong plus
    • 1+ years of experience managing software asset lifecycle
    • 3+ years of experience in technology support (or similar technology background)

    Skills: 

    • Strong understanding of IT Service Management practices.
    • Experience in using ITSM programs and the use of ServiceNow is a strong plus.
    • Excellent troubleshooting, technical/creative problem-solving and analytical ability.
    • Extremely comfortable supporting customer facing enterprise products and services such as Windows and Mac OS, Microsoft Office, virtualized desktop environments, remote access solutions, mobile devices, etc;
    • Working knowledge of market data infrastructure, including Bloomberg and Factset.
    • Excellent written and verbal communication skills.
    • Ability to interact with IT personnel and business users at all levels, including executive management.
    • Strong knowledge of Excel (pivot tables, formulas)
    • Knowledge of SCCM platform, to perform tasks such as reporting and creating deployment packages for software rollouts.

    Special Knowledge (if applicable): 

    • Strong organizational skills; able to lead multiple projects simultaneously
    • Experience in software asset management
    • Experience in the Financial Services industry a strong plus
    • CITAM a plus

     

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