• Windows System Engineer

    Location : Location US-TN-Nashville
    Information Technology
    Position Type
  • Company Overview

    AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternative investments, and, through its subsidiaries and joint ventures, operates in more than 20 countries. AB’s research disciplines include fundamental research, quantitative research, economic research and currency forecasting capabilities. Through its integrated global platform, AB is well-positioned to tailor investment solutions for its clients. AB also offers independent research, portfolio strategy and brokerage-related services to institutional investors.


    AllianceBernstein is an equal opportunity employer. We do not discriminate based race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.


    IT Group Description:
    Desktop Engineering is responsible to drive AB’s workstation strategy, including our virtual, mobile and physical infrastructures. The candidate will collaborate with other technology teams to provide engineering, request fulfillment, and system integration activities to support our enterprise technology initiatives, this includes desktop design and application integration/deployment to support our global business.


    IT Job Description:
    Candidates must be extremely knowledgeable of commercial operating platforms and their supporting products, e.g. Microsoft, VMWare, Citrix, MacAfee, etc… including a thorough understanding of day-to-day operational challenges surrounding business technologies within the finance industry. The candidate must be well versed with other operational disciplines such as: project management, problem management, change management, networking, systems monitoring, and multi-platform integration.


    This is a hands-on position requiring a person with a great deal of systems management experience together with a thorough understanding of various technology principles. The position will participate within our Engineering Round Table (ERT), to assist promoting technology innovation through collaborative engineering.

    Additionally, this role is a member of our 7x24 on call incident response team, which ensures rapid resolution of incidents limiting potential damage, and executes forensic analysis as needed.


    The key job responsibilities include, but are not limited to:

    Drive strategy determine the roadmap for new features, capabilities and advanced architectures including setting the standards for design, implementation, operation and monitoring/management. 


    Onsite support coverage during business hours, on-call support rotation, weekend and weeknight work should be expected, respond/investigate reported incidents, fulfill requests for services, perform routine system maintenance, provision servers, manage infrastructure projects, represent administration team covering business initiatives, create/maintain support documentation, perform routine systems conformance/capacity validation.

    • Design, build and develop engineered solutions using Scripting & Programming Languages (Powershell / VbScript, WMI, Batch, SQL)
    • Citrix Technologies including XenApp, XenDesktop, and Netscaler
    • Experience with SCCM infrastructure design and deployments
    • Create engineered solutions for medium-to-complex initiatives according to specified requirements
    • Design and review/approve project requirements
    • Serve as the subject matter expert for specific technical systems
    • Troubleshoot and enhance desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies
    • Troubleshoot application/operating systems issues with the SCCM, image automation, local application virtualization, and endpoint protection suites
    • Provide Tier 3 support in the operation and management of Windows OS, Citrix Infrastructure, virtual machines, and related application components to ensure functionality and security of the supported desktop platforms

    Thought Leadership

    • Provide thought leadership in industry and to fellow team members across business and technical project dimensions solving complex business requirements
    • Demonstrate forward thinking around where the organization is going and how technology can support these efforts

    What is the professional development value of this role? 

    This is a uniquely challenging role.  The size of both the team & company allow for flexibility, a wide range of responsibilities along with a variety of technical challenges.  In addition, our organization is beginning an exciting time as we venture into the public cloud and new data center technology is being implemented.  These challenges will present the engineer with significant opportunity for growth and to make his or her mark on the firm.


    Job Qualifications:

    The ideal candidate will have a formal higher education degree (with an accredited college or university) in the field of IT is highly desired.  Candidate must have at least 10+ years of hands-on experience within the finance and banking industry or equivalent.  Business writing and presentation experience is a must as this role will have regular interactions with all levels of management, including executives.


    Required Skills:

    • Citrix including XenApp, XenDesktop, and NetScaler
    • ESX, vROps, Hyper-V, Citrix XenDesktop, XenApp and Dell/Wyse Thin O/S experience with cloud-based management of VDI a plus
    • Windows Server 2102 and 2016
    • Extensive scripting experience utilizing a variety of languages such as VB Script, PowerShell, WMI, batch and SQL Active Directory Services
    • Experience w/VMware PowerCLI a plus
    • Windows security products (ex. Symantec, McAfee, AD RMS)
    • Expert-level knowledge of Active Directory, including Group Policy creation and management
    • Experience with Microsoft Systems Center for monitoring and software deployment
    • Expert-level knowledge of Active Directory, including Group Policy creation and management
    • Provide timely diagnosis, troubleshooting, and resolution to escalated user incidents to comply with Service Level Agreement targets
    • Experience with automated monitoring systems and technologies, with practical knowledge of SCCM and automated patching procedures
    • Experience with Compliance standards and reporting (NIST, CIS)
    • Ability to design and document complex workflows
    • Project management experience (create/maintain project plans. Drive projects to completion.  Breakdown and resolve complex issues/barriers to success)
    • Proficient with Microsoft office productivity products: Excel, Word, PowerPoint, Visio, Project
    • Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines
    • Demonstrates ability to work well under pressure to tight deadlines while maintaining strong relationships with management and peers
    • Strong analytical skills, demonstrable curiosity in quantitative research and investment  
    • Must demonstrate excellent communication skills and be comfortable working closely with senior business partners
    • Candidate must be a self-starter, a dependable partner, as well as a team player
    • A strong desire to document and share work done to aid in long term support
    • Ability to build efficient internal relations and communicate extensively with key internal stakeholders
    • Ability to provide functional and directional guidance to staff and recommend policy or strategic direction changes to management
    • Customer facing experience and ability

    Location:  City/State/Country: Nashville, Tn, USA


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