AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternative investments, and, through its subsidiaries and joint ventures, operates in more than 20 countries. AB’s research disciplines include fundamental research, quantitative research, economic research and currency forecasting capabilities. Through its integrated global platform, AB is well-positioned to tailor investment solutions for its clients. AB also offers independent research, portfolio strategy and brokerage-related services to institutional investors.
IT Group Description:
The Corporate Technology Services (CTS) organization is responsible for AB’s end user technology, workplace technology and corporate systems. CTS is a face-to-face client focused organization that works closely with all IT counterparts, as well as the business to deliver enterprise wide products, services and support. Teams within CTS include End User Technology, the IT Service Desk, Service Delivery Management, Corporate Financial Systems, Corporate Systems, Audio Visual Services, IT Product Management and Technology User Experience. CTS is a global organization of 150+ members located across 15+ AB offices and reports to the Chief Technology Officer.
We are seeking a Nashville based End User Support Specialist to join our Americas End User Technology Team.
The successful candidate will be responsible for the delivery and support of end user and workspace technology to AB staff across the Nashville and East Coast US offices. The candidate will be expected to communicate and build relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client facing role which will have daily interaction with AB business and technology staff, including executive management.
AllianceBernstein is an equal opportunity employer. We do not discriminate based race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
Describe the applications and business or enterprise functions the role supports:
This role will be responsible for the delivery, adoption and support for all end user and workplace technology across the Nashville and East Coast US offices. These incudes but is not limited to the desktop computing environment (Citrix virtual desktop, Office 365, Windows, Apple OS, etc.) mobile and BYOD devices (Mobileiron, iOS, Android, Chromebooks, etc.), communication and collaboration tools (Symphony, Skype, etc.), file services, telephony, and all desktop software. The role will work with users from all business units at AB.
What makes this role unique or interesting?
This role is business aligned and provides the opportunity to work closely with every aspect of the business and IT. Understanding how technology impacts our business as well as contribute to the products and services that will improve other business units. This role also allows for travel to the satellite offices.
Bachelor’s degree preferred, however an exceptional candidate with strong presence and experience is acceptable. 1-10 years of related experience, Proven track record of supporting demanding and high energy users is needed. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and high energy. A+ Certification preferred.
Location: Nashville, TN, US